ATM - If your City & County ATM card is lost or stolen, contact us at (800) 223-2801 or stop by a branch during business hours. A Member Engagement Specialist will cancel your old card and order you another. The new card will take 7-10 business days to arrive. After hours, please call (855) 448-8198 or (727) 299-2449 (International).
Debit - If your City & County debit card is lost or stolen, contact us at (800) 223-2801 or stop by a branch during business hours. A new debit card can be immediately reissued at a branch or can be mailed to you within 7-10 days. After hours, please call (855) 448-8198 or (727) 299-2449 (International).
Review your account history online, on our automated phone system (ATLIS), or in our mobile app to see if there are any unauthorized transactions. Call (651) 225-2772 or (800) 952-8527 to use ATLIS, our automated phone system.
If there are no unauthorized transactions, a Member Engagement Specialist will order another card for you, you will receive your new debit card in 7-10 business days. You may stop by any of our locations to have a new debit card issued immediately.
If there are unauthorized transactions on your account, please complete the following steps:
- You may be asked to file a police report in the city where the theft occurred. Keep this information accessible as it may be needed to resolve transactions associated with the stolen card.
- Contact the company or merchant where the unauthorized transactions occurred. Keep detailed notes regarding your conversation including how the transaction was processed and the name of the person you contacted.
- Call (888) 918-7313 to file a fraud claim on the unauthorized transactions.
- You will receive an Affidavit of Fraud and Forgery in the mail that must be completed, signed and returned.