Contact Us

Chat, by phone, in-person – connect with City & County Credit Union when & how you want. We’re here to help.

Get In Touch

Chat

Get your questions quickly answered by selecting the chat icon in the bottom right corner of your screen.

You’ll find answers to frequently asked questions, important updates & more, 24/7.

Want to chat with a live agent? Use chat during the hours below.

Monday – Friday | 7:30 AM – 5 PM

Saturday | 9 AM – Noon

 

Phone

To talk with a City & County team member, call Member Connections at (800) 223-2801 or (651) 225-2700.

Monday – Friday | 7:30 – 5 PM

Saturday | 9 AM – Noon

Simply need to check a balance or make a transfer? Call ATLIS, our automated phone service at (800) 952-8527 or (651) 225-2772.

ATLIS Caller Guide

Messaging

Send City & County a secure message anytime from the mobile app in 'Settings' or from online banking.

In online banking click the arrow next to your name for the User menu. Choose 'Alerts and Messages'. 

Log in to online banking

Or submit a contact form – do not include your member or account numbers for your safety & security. 

Contact Form

In Person

Visit a City & County Credit Union branch near you to meet in person. With 8 Twin Cities metro locations and 5 General Mills exclusive branches, use our locator to find one closest to you.

Branch/ATM Locator

Skip the line and make an appointment to visit a City & County branch near you. This is not required, but does help you avoid the wait if we’re busy.

Appointment

ATMs & Shared Branching

Enjoy access to 100,000+ fee-free ATMs nationwide alongside the ATMs located at our branch locations. Find an ATM near you.

ATM Locator

Traveling? On the opposite side of town? Visit one of 5,000+ shared branches to conduct your business just like you are at City & County Credit Union. All you need is your member number & ID. Find a shared branch near you.

Shared Branching

Visiting a shared branch location from another state? Use this link to verify your ID and save time at the teller station.

In-Branch ID Verification

Community Giveback

Looking for a donation, sponsorship or volunteers for your event?

Complete one of City & County Credit Union’s giveback forms. Make sure to have your event details ready!

Submit Request

Additional Resources

If you’re getting in touch with City & County Credit Union about a specific issue, find the best number to contact below.

Lost/Stolen Card
Debit/ATM Cards Lost/Stolen
Credit Cards Lost/Stolen
Suspicious Activity
Debit/ATM Cards Suspicious Activity
Credit Cards Suspicious Activity
Fraud and Dispute

Fraud – If you have an unauthorized transaction on your card.

Dispute – If you have authorized a transaction, but now dispute the terms of the transaction you must first contact the merchant to try and resolve the dispute. If the dispute is not resolved, contact the following.

Cardholder Services
Card Questions 7:30 am - 5:00 pm CT
Card Questions After Hours

    

Card Activation/PIN
To Activate and/or Change PIN
Mobile/Online Banking
Assistance available 7:30 am - 5:00 pm CT

If you are locked out of your account or need help logging in call (800) 223-2801.

Bill Pay
6am – 12am CT, 7 days a week
Coin/Currency Order

Call (651) 225-2700 to place your order one hour prior to picking up at any CCCU branch. You must present identification upon pickup.

Traveling

To ensure your credit card and/or debit card is ready to use while you’re away, notify us of upcoming travel.

From 7:30 am to 5:00 pm CT 
After Hours
  • Send us a secure message from the app or online banking

Keep City & County phone numbers and account information handy.  

Travel Emergency Contact List