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How Can We Help Today?
Start a chat, give us a call, or stop by a branch, and we’ll point you to the right person on our team.
Connect With Us
Chat
Chat 24/7 for instant answers to frequently asked questions. Start an online chat Monday through Friday (7:30 AM – 5:00 PM) or Saturday (9:00 AM – Noon) if you may need a live agent.
Phone Support
Our virtual assistant, Cecilia, is ready to help by phone. She can answer common questions or connect you to the right support at (800) 223-2801 or (651) 225-2700 Monday through Friday (7:30 AM – 5:00 PM) or Saturday (9:00 AM – Noon).
Secure Messaging
Send secure encrypted messages from the mobile app or online banking anytime day or night.
Contact Form
Reach out about joining, loans, or anything else through our contact form without logging in.
Fast Access to Everyday Services
Online Banking
Sign in to check balances, move funds, or transfer cash between your accounts.
LOG INAppointment Booking
Reserve a dedicated time slot with a local specialist at your nearest branch.
Book AppointmentATLIS Phone Banking
Call (800) 952-8527 for automated balance updates and phone transfers anytime day or night.
ATLIS Caller GuideNeed Help With Something Specific?
Credit Cards
Cardholder Services
International Cardholder Services
To Activate Your Card
To Change Your PIN
Debit Cards
Cardholder Services
International Cardholder Services
To Activate or Change Your PIN
Mobile/Online Banking
Call (800) 223-2801 Monday through Friday (7:30 AM – 5:00 PM CT) for immediate account unlocking or technical login support.
Traveling
So your cards stay active while you're traveling, call (800) 223-2801 during business hours. To notify us after hours, send a secure message through online banking or the mobile app.
Keep City & County phone numbers and account information handy.
Bill Pay
Call (844) 265-9344 from 6:00 AM to Midnight CT, seven days a week for direct bill payment assistance.
Coin/Currency Order
Call (651) 225-2700 at least one hour before picking up your order at any CCCU branch. Please bring a valid government ID upon pickup.
Shared Branching
Visit any of our 5,000+ shared credit union locations nationwide to bank just like you're at home. Bring your member number and a government ID to complete transactions in the lobby.
In-Branch ID Verification
Are you visiting CCCU from another state? Complete our mobile ID verification link on your phone before stepping up to the counter to save time at the teller station.
Community Support Request
Looking for a donation, sponsorship or volunteers for your event?
Complete one of City & County Credit Union’s giveback forms. Make sure to have your event details ready!
Shared Branches and Nationwide ATMs
Bank nationwide using 100,000+ fee-free ATMs and 5,000+ shared credit union branches. Bring your member number and government ID to conduct transactions just like at home.
Visiting from out of state? Complete our In-Branch ID Verification on your phone to save time at the teller station.