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COVID-19
Updates

As we navigate challenging and fast-changing circumstances, we're here for you and we're committed to helping you every way we can.


Although your daily experience with us may continue to change and evolve, know that our team is dedicated to supporting our members and communities with genuine solutions that fit your needs.  

To maintain a healthy & safe environment, we're taking the following proactive and precautionary measures:

  • APPOINTMENT-BASED LOBBY ACCESS - With protective guidelines in place to keep our members & employees safe, appointment-based member service is available at select branch locations including Brooklyn Park, Eagan, Shoreview & Woodbury. For more details, click here.
  • CLOSED LOBBY AREAS, OPEN DRIVE-UPS - Until further notice, our lobby areas will remain closed and drive-ups will remain open at our Lake Elmo, Maplewood, Minnetonka & St. Paul Branch.
  • SAFE DEPOSIT BOX - If you need access to your Safe Deposit Box, please call us at (651) 225-2700 to set up an appointment. 
  • GENERAL MILLS EXCLUSIVE - To align with the expectation set by General Mills Corporate, our branch locations at General Mills facilities will remain temporarily closed until General Mills reopens their facilities to non-essential employees.

We're Here to Help

Facing a financial hardship? We're here to help. As your not-for-profit financial cooperative, we're committed to providing you support and guidance during this unprecedented time to ensure the safety of your finances with genuine solutions that fit your need.

Skipping or Modifying Loan Payments

Postpone or adjust your monthly auto, recreational, personal, fixed home equity loan or credit card payment to put more money in your wallet during this extraordinary time. Contact us or call (651) 225-2700 to get started.

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To qualify, your City & County loan must be in good standing. Requests must be received at least 10 business days prior to payment due date. Not applicable to first mortgages, home equity lines of credit, checking lines of credit, or single pay notes. Credit card must be open and in good standing. If your payment comes directly from one of your CCCU deposit accounts, dollars will remain in your account. If you have automatic payment from another financial institution, you will need to stop your payment with the originating financial institution. Interest will continue to accrue on your principal balance and regular payments will resume in the following month. Only one $0 skip a payment allowed during emergency COVID-19 period. Other restrictions may apply. Subject to approval.

Get Money Fast | Relief Loan

Borrow up to $3,000 to get the money you need now with rates as low as 3.99% APR and terms up to 24 months.  Call (651) 225-2700 for more details or select 'Relief Loan' within our online application.

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APR = Annual Percentage Rate. Rates effective 3/17/2020. Offer valid through emergency COVID-19 period and subject to change without notice. Actual rate based on applicant's credit qualifications and loan terms. Terms only up to 24 months. Monthly payment per $1,000 for 24 months at 3.99% APR is $43.43. Valid for new loans only. Some exceptions may apply. Call us for complete details. Insured by NCUA.

Your Funds are Safe

At City & County Credit Union the safety and security of your accounts is our top priority. Your funds are insured up to $250,000 by the National Credit Union Administration (NCUA).

In addition, we’ve partnered with Excess Share Insurance Corporation (ESI), a licensed property and casualty insurance company, to provide an additional $250,000 in savings coverage to qualifying accounts – in addition to the NCUA coverage of $250,000.

As a result of the combination of these coverages, savings deposits in CCCU are covered up to $500,000.

Small Business Resources

At City & County, we know, now more than ever, small businesses play a crucial role in our community. Stay up to date on resources available to you as a small business owner and how CCCU can help during this unusual time.

Paycheck Protection Program Update 
City & County Credit Union is still taking applications for the SBA Paycheck Protection Program. To get started, click here to complete our form with your contact information. Our business team will be in touch with next steps on how to apply.

Small Business Resources

COVID-19 Updates

Stay up-to-date on all things City & County Credit Union and COVID-19 with our most recent updates.

Wednesday, May 27 | Appointment-Based Lobby Access Coming Soon
Friday, April 24 | Stay Connected to your Accounts
Monday, April 6 | Update Your Direct Deposit Information
Tuesday, March 31 | Annual Meeting Postponed
Thursday, March 26 | We're Still Open for Business
Tuesday, March 24 | We're Here to help with Financial Solutions
Wednesday, March 18 | Lobbies Closed, Drive-Ups Open
Monday, March 16 | Our Commitment Remains, an update from Pat Pierce CEO/President

Protecting your Information

With the increasing amount of updates and information being continually sent out, it’s important to stay alert for fraudulent emails and scams. Protect yourself with our simple tips:

  • Never click on links in emails from unknown senders
  • Don’t accept friend requests from unknown people on social media networks
  • Delete all text messages with unknown numbers and suspicious links
  • Do not give out personal information unless you have initiated contact
  • If you’re unsure if a caller is reputable, hang up and call the organization directly

For more tips & tricks, visit our Fraud & Identity Theft page.

Fraud & Identity Theft

Stay Connected to Your Accounts

Although a bit more social distancing required, know that we’re here to help you stay connected to your accounts. Use our guide below to figure out the best way to manage your money.

We're Here to Help Chart of Support Services

Digital Banking Solutions


Manage your money from the comfort of your home with our Digital Banking Solutions.

Learn More

FREE Online Learning for Kids

Embrace remote learning with our FREE online resources. Play interactive games focusing on saving, download coloring sheets & more!

Youth Resources

Center for Disease & Prevention

Stay up to date on COVID-19 prevention tips, symptoms and how to prepare your family.


CDC Updates

Drive-Up
Hours


To complete your financial transactions in person, visit a drive - up location near you.

Drive-Up Hours